TECHNICAL SUPPORT 
IMMEDIATE ADVICE

So as to be able to react quickly and competently to your requests in the case of an emergency, we provide a number of ways for you to quickly reach the right contact person. 

Please note: The technical service hotlines put you directly in touch with our expert staff. To prevent the need to transfer your call, please only contact the specialist divisions below for answers to your technical questions.

Always accessible
use our Customer Portal

For any questions make use of our customer portal. This helps to avoid a congested Service Hotline. Our highly skilled support team are always happy to help you with your technical questions as our main focus is customer satisfaction. Please make sure to attach all important information that is relevant to your technical query.

Service Hotline

+49 (0) 30 338 430 100

Monday to Friday, 9 am - 4 pm, CET

Please dial our Service Hotline telephone number for acute technical problems in the monitoring system of your power plant.

Commissioning Hotline

+49 (0) 30 338 430 102

Monday to Friday, 9 am - 4 pm, CET

If you wish to arrange with us the commissioning time schedule for your new PV installation, or request an on-site visit, then please make use of our special commissioning telephone hotline.

Please note that on-site commissioning and service visits shall be confirmed by us in writing only.

skycontrol Hotline

+49 (0) 30 338 430 101

Monday to Friday, 9 am - 4 pm, CET

This special hotline is available to you in case of problems / failures of the power plant control using our skycontrol system. 


Requests that are not related to power plant control are not to be directed to this hotline and will not be accepted here. In addition, skytron® energy reserves the right to charge you for non-skycontrol-related inquiries, in particular outside normal service hours.

Post-commissioning service
for long-term success

Reporting

Comprehensive and Personalized

System Migration and Retrofit

Increase Plant Performance

Technical Support

Immediate Advice

Optimal Service Ensures Maximized Yields Across Your Plant's Entire Life

  • Project engineering, technical due diligence and plant commissioning support
  • System migration and retrofit of existing SCADA systems


Pre-Commissioning Services

An optimum start of your renewable energy power plant project starts with an excellent preparation. We accompany you – from your initial enquiry through to the definition of a monitoring and control concept.

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